Returns

All products available in the Store are brand new and free from physical defects, come from a legal source, are original and have the manufacturer's quality guarantee.

The customer has the right to lodge a complaint in the store. The product may be complained of in the event of its non-compliance with the goods contained in the order and in the event of any defects and damage to the goods, including:

  • manufacturing defects,
  • mechanical damage caused during transport
  • damage caused during the use of the product

The store is responsible for product defects and considers complaints on the basis of the applicable provisions of the Civil Code.

Complaints are considered within 14 days from the date of receipt by the Store of the shipment with the goods complained about and the completed complaint form (this form is not a document necessary to consider and accept the complaint and is only of an auxiliary nature).

In accordance with the Civil Code, in the event of a complaint, the Customer may request the replacement of this product with a new one free from defects, or may withdraw from the sales contract. In the event of a positive consideration of the complaint, the Store undertakes to immediately replace the goods with a new, fully-fledged product. If the Store is not able to replace the defective product, the Store will immediately reimburse the Customer in accordance with applicable law.

After a positive consideration of the complaint, the goods are delivered by courier, with shipping costs borne by the Store.

Together with the complained goods, please provide proof of purchase: e-mail confirming the sale or VAT invoice (proof of purchase is not a document necessary to consider and acknowledge the complaint and is only of auxiliary nature).

The advertised goods should be sent to the following address:

GO Logistics Services Sp. z o.o.
Mapletree Park Błonie I
ul. Stefana Batorego 2
PL-05-870 Pass, Błonie

+48 574 405 252

RETURNS

You have 14 days to make a return. Save and fill in the return form. (ENG VERSION)

Then print and send us the returned goods with the completed form to the following address:

(The warehouse does not accept returns sent by Poczta Polska, we recommend inPost or any other courier)

GO Logistics Services Sp. z o.o.

Mapletree Park Błonie I
ul. Stefana Batorego 2

05-870 Pass, Błonie

+48 574 405 252

client@karolinanaji.com

(Please make a clear note - "RETURN KAROLINA NAJI"). The declaration should include withdrawal from the contract, order number and date of order/receipt, name and surname of the consumer, address of the consumer, signature of the consumer and date.

The return will be accepted only with undamaged tags and a string seal. Shirts should have labels and original packaging.

As soon as we receive the product, we will send you an e-mail informing you about the status of your complaint / return. If everything is approved by us, the money will be returned to your account within 14 days. For a transaction made by the customer by card
the payment seller made a refund to the bank account assigned to the payment card of the Ordering.

W przypadku odstąpienia od umowy, Sklep gwarantuje Klientowi zwrot całej wpłaconej kwoty za produkt oraz najtańszy  koszt przesyłki z oferty strony. Środki zostaną zwrócone w ciągu 14 dni przelewem bankowym na konto wskazane przez Klienta.

More information in the Regulations or contact us by e-mail: client@karolinanaji.com.

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