The customer has the right to lodge a complaint in the store. The product may be complained of in the event of its non-compliance with the goods contained in the order and in the event of any defects and damage to the goods, including:

• manufacturing defects,
• mechanical damage caused during transport
• damage caused during the use of the product

The store is responsible for product defects and considers complaints on the basis of the applicable provisions of the Civil Code.

Complaints are considered within 14 days from the date of receipt by the Store of the shipment with the goods complained about and the completed complaint form (this form is not a document necessary to consider and accept the complaint and is only of an auxiliary nature).

In accordance with the Civil Code, in the event of a complaint, the Customer may request the replacement of this product with a new one free from defects, or may withdraw from the sales contract. In the event of a positive consideration of the complaint, the Store undertakes to immediately replace the goods with a new, fully-fledged product. If the Store is not able to replace the defective product, the Store will immediately reimburse the Customer in accordance with applicable law.

Dostawa towarów po pozytywnym rozpatrzeniu reklamacji odbywa się kurierem przy czym koszty przesyłki ponosi Sklep.

Wraz z reklamowanym towarem prosimy o dostarczenie dowodu zakupu: e-mail potwierdzający sprzedaż lub faktury VAT (przy czym dowód zakupu nie jest dokumentem koniecznym do rozpatrzenia i uznania reklamacji i ma on charakter jedynie pomocniczy).

The advertised goods should be sent to the following address:

Fulgo sp. z o. o.
ul. Warszawska 2
96-500 Sochaczew Poland